You want personalized attention from a human voice when you have an IT issue—not an automated attendant.
Our Help Desk is staffed with the same TRG engineers that visit you onsite and know your account, so you're never getting anonymous Level 1 support. Over 85% of issues are resolved with a single call.
If an issue requires more than verbal guidance, we'll log in to your device with our remote support software and resolve your issues while you watch from the comfort of your own desk chair. Our software is light-weight and unobtrusive, leaving no trace on your device after our remote support session has ended. The details of each and every Help Desk call or remote session are immediately and transparently available to all our engineering staff as soon as the call ends, providing a support history that enables any other engineer to follow through on the issue. You never need to start from scratch with the next contact.